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Maria R.
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🛡SaveMarcus T. saved a member at cancel · Chandler2 min ago
Friday · April 17, 2026 · Corporate

System view, Maria.

Five owner groups need an intervention call this week. Nine are above goal on all five.

System pulse · this month
50 Open stores across 36 active owner groups contributed $985.8K this month — system operating margin held at 42%. Five owner groups have sat below brand standard for two or more weeks on at least one operational metric. Memberships drove 76% of revenue; package promos and gift-card sales move separately and spike seasonally.
$985.8K
Brand revenue
+4.8%
vs last month
5
Flagged
9
Above goal
Brand aggregates

Six metrics, system-wide

The same six KPIs every franchisee sees — rolled up to brand level. Revenue is a system aggregate only, never ranked across franchisees. Click any metric to drill in.
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Store Revenue
$985.8K
↗+4.8% vs last month
9 above goal · 41 below goal
Occupancy Rateprovisional
68.3%
→Spread: 46% → 88%
Bottom quartile → top quartile
New-Client Conversionprovisional
31.4%
↘Below 35% standard
Spread: 18% → 52%
Active Members
8,718
↗+120 net this month
+520 new · −400 churned
Retentionprovisional
87%
→Spread: 76% → 96%
90-day · system median · below 88% standard
Member Revenue %provisional
76%
→Spread: 62% → 88%
Above 55% ratio target
Triage · your morning priority

Intervention queue · 5 owner groups

Sorted by severity, then weeks at flag. Revenue is never surfaced here.
Owner group
Flagged metric
Duration
Movement
Action
Cincinnati Ownership Group
OH · 2 stores · Cincinnati, Dayton
New-Client Conversion24% → 18%
6 weeks
at flag
↘Worsening — Dayton below 20% three weeks running
Nashville Ownership Group
TN · 3 stores · Franklin, Brentwood, Mt. Juliet
New-Client Conversionflat at 22%
8 weeks
at flag
→Flat below standard — staff turnover at Brentwood in March
North Texas Ownership Group
TX · 2 stores · Plano, Frisco
Occupancy58% → 63%
5 weeks
at flag
↗Slight improvement — Plano evening block helping
Denver Ownership Group
CO · 2 stores · Highlands Ranch, Littleton
New-Client Conversion28% → 24%
3 weeks
at flag
↘Worsening — Highlands Ranch owner-operator capacity issue
Toledo Ownership Group
OH · 1 store · Toledo
Member Revenue %52% → 48%
2 weeks
at flag
↘Worsening — drop-in volume rising, ratio off target
Named rankings

Operational rankings

Top 5 and bottom 5 per metric. Revenue is not ranked — see system aggregate above.
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Occupancy Rate
April
Top 5 of 50
#1
Franklin
↗
88%
#2
Stone Oak
↗
85%
#3
Brentwood
→
83%
#4
Alpharetta
↗
81%
#5
Mt. Juliet
→
80%
Bottom 5 of 50
#42
Littleton
→
54%
#43
Highlands Ranch
↘
52%
#44
Dayton
↘
50%
#45
Toledo
↘
48%
#50
Plano
→
46%
New-Client Conversion
April
Top 5 of 50
#1
Franklin
↗
52%
#2
Alpharetta
→
48%
#3
Stone Oak
↗
45%
#4
Mt. Juliet
→
43%
#5
Brentwood
↗
41%
Bottom 5 of 50
#42
Plano
→
22%
#43
Highlands Ranch
→
22%
#44
Dayton
↘
20%
#45
Toledo
↘
19%
#50
Cincinnati
↘
18%
Retention · member growth
April
Top 5 of 50
#1
Franklin
↗
+9.1%
#2
Brentwood
↗
+7.4%
#3
Alpharetta
↗
+6.8%
#4
Stone Oak
→
+6.2%
#5
Mt. Juliet
↗
+5.6%
Bottom 5 of 50
#42
Frisco
→
−1.1%
#43
Littleton
↘
−2.0%
#44
Dayton
→
−2.6%
#45
Cincinnati
↘
−3.4%
#50
Toledo
↘
−4.1%
PolicyRevenue is never ranked across franchisees, at either tier. Operational rankings only — occupancy, conversion, retention.